Buyer Beware of GE Appliances and Home Depot

I have a houseful! Pets and kids create laundry- it is fact of life-as dependable as death and taxes.  As such I do a lot of laundry- somewhere in the neighborhood of 30 loads a week.

In January 2013 we purchased a new GE Adora washer- of course we purchased the extended warranty, that one is a gimme. It was great...at first.

Now that we have had it for nearly 2 years it has been broken 4 times... not just little things... but the drum, the motor (2x), the belt, the control panel.

Getting it fixed has always been a hassle.  Navigating through the automated phone thing at Home Depot is one mess- usually taking at least 10 minutes to reach a person- who is apathetic.

This particular repair takes the cake in terms of awfulness.

On December 12, 2014 I called to schedule a repair as the washer was not working. The scheduled me for a few days later. No problem.

When the day for the repair came- the tech did not come during the allotted window.  I called the company and they said they had cancelled the appointment as we were out of the service area (Note: there was no contact to say it was being cancelled).

After calling Home Depot again, and routing through their automated service again, I got rescheduled for another day.

Approximately 30 minutes before the tech was going to arrive I received a call saying they were on the way, and to please make sure any dogs were out of the way.  As requested, I put our dogs outside and came back in.  Looking out the window I saw the truck pulling out of our drive and driving away.  I ran outside to try and flag him down, either the tech did not care or did not notice me.  I did find a tag on the door, not filled out saying "Sorry we missed you".  My 5 year old said that no one rang the doorbell. (WTF?!) Note: I was outside a total of 2 minutes or less.

I called the 800 number on the tag- it took a good 5 minutes to reach a human- the person who answered was going to call dispatch and transfer me- after 10 minutes on hold the call was dropped. Immediately, I called back. After getting through to a person, the person essentially told me "Suck it up buttercup".

We were again rescheduled for the following day  (12/19/2014)- with a window between 3 and 4 pm when they would not come, because I had to pick up children.  Guess what time the tech showed up? 3:02. I was here and the tech diagnosed the problem as basically everything. He would need to order parts and we were scheduled for the repair to be completed on 12/30/2014.

On 12/29/2014 we received a call again pushing the repair date back until 1/5/2015. The parts had not been delivered yet and they needed two technicians for the repair.  Calling again to try and straighten this out because we were now looking at nearly a month with no washer we were again met with stark helpfulness and apathetic customer service-- the message was "too bad so sad".

We have continued to try and work with the GE Response team, and they have been terribly unhelpful.

Meanwhile- I received a notice from a collection agency regarding the repair from October- it was supposed to be covered by the warranty, so now I have to jump through hoops to try and figure that out.

They make errors and the onus is on me to fix it. I already have 5 children, I don't need to babysit a company as well.

I am completely appalled by the quality of the machine and the quality of the service.

Dealing with a month of laundry with 5 kids and no washer is both expensive, time consuming, and awful.  I have spent over $100 on laundry in the nearly month without a washer.

I am at a loss as to how to proceed, how to get someone to care, how to get someone to make it right!

So far I will be filing a complaint with the better business bureau but beyond that I don't know what to do. Of course, I will never buy a GE appliance again.  Nor will I be using Home Depot.
 

The child has way to many animals.

LittleDude, from birth has been part of a big family. He is the youngest of 5 siblings and is loved by so many people.  He has about 70 aunts and uncles and 10 sets of grandparents (family, to us is not limited to blood relatives).

He also has several four legged guardians.

From the moment he came into the house, Aurora (White Fang) claimed him as her baby.  She would not let Charlie, the other dog near him.  She also did not like 'unapproved' people picking him up. If someone made him cry-- look out buttercup.  If he got upset- she would get someone to make him stop crying. She slept under his swing.

Even now, she is his mama dog.  She lets him climb on her, lay on her, play with her, and she is unfailingly affectionate.

Because a dog is not enough protection, there is also a horse, a 1200lb animal that adores him.  Jessie took to him right away. She is patient and kind with him she plays with, she is patient when he brushes her. When he fell in the stable she would not move on until he had come up to her and allowed her to sniff him over. Another horse accidentally scared him, and LittleDude cried. Jessie was not impressed. She promptly told the other horse to back off, he is her baby.


When I am riding her, she can be a handful.  When LittleDude is on her- she is steady as can be.


I have never seen a horse and kid bond like this.  LittleDude, being 2, has his own language- but one of his favorite words is "Yeeha" which means horse. He loves to go see them. He loves to take care of them- to feed them to help clean their stalls.  It is something we all share.


So heaven help you if you hurt Henry and his horse or dog are around-- because watch out.

Positive change

Typically, I am awful about dealing with change. When we remodeled the kitchen when I was a child, I cried for weeks.  When my mom got braces, I cried.  When my mom cut her hair I cried. Schedule changes are rough for me too.

For the past few years pole had been my refuge. My escape hatch from a busy life.  When things were rough I could count on pole to spin me back into a good mood.  Then I got sick. Really sick. I had surgeries. And more surgeries. I didn't get all the way better, I would get marginally better, then get sick again.  I had another baby. I got sicker. More surgeries.

Finally, I am getting better.  I am healthier.  But when I started back on the pole- so much that I took for granted was so hard, and it was defeating. I know that I could do something-- at one point- but now I am not strong enough anymore.  For a few weeks this was killing me.  It was depressing. It was dragging me down.

But I noticed tonight- my body is changing again, it is getting stronger. My muscles are coming back.  My flexibility is coming back.  I am not where I was, but soon I will be, I have to keep working at it.

So I owe heaps of thanks to Kymba of Kymberly's Aerial Pole Art and Fitness for sticking with me and showing me the joy in pole again.  While helping me get my butt back in shape.