Last week I had to go to the doctor for my hip. While I was there, something horrific happened.
B was badly injured training at a live fire drill.
One minute we were texting each other about my hip, he said that he had to go drill, next thing I know my phone was going crazy as he had fallen trying to force open door as part of their training. When he fell he broke his leg.
Seeing the text that he was hurt but not knowing what was happening was terrifying. Not being able to help was frustrating.
As a mother, my job is to fix things. Make things better. There is nothing that I can do to help him. Nothing I can do to make it better. All I could do was go there and be there.
The break was bad enough and in a place that required surgery, I have had a lot of surgery, but waiting for someone to have surgery is something I have less experience with. Sitting there, watching the screen with his case--- waiting for screen to advance to "surgery complete".
B's job has always scared me- I love and respect what he does, but it scares me. Because he could so quickly be injured. Nothing is a guarantee. Every time we talk we end it with "I love you, be safe". I will not let him off the phone until he replies "I always am".
It has been hard for the kids- he is like superman. He comes and fixes things and saves the day. His job is actually to save people. He is not here a lot but when he is he is fantastic with them. No one gets a better welcome than when daddy gets here.
Truth be told, I am a little jealous about how the kids are so interested in helping him. When I get hurt or have surgery nothing changes, the requests keep coming: "mama what's for dinner??" "where is my shirt?" B gets hurt--- totally different story- they are all over him helping. Which, honestly is good. He is dad- and a pretty darn awesome one.
Seeing the message that B was hurt was the most horrifying thing. My stomach dropped a million miles, I started sweating, I was sick to my stomach. He annoys the crap out of me and irritates me beyond belief, but I love him.
When the doctor told me that he did need surgery, I got light headed--- and its not my leg! A doctor can tell me I need surgery and that is fine, I can deal, but not someone I care about, that makes it scary!
I do have new respect for what B had to endure in the waiting room for me- my surgeries were much longer and I have no idea how he managed. Being the one unconscious is much much easier.
When he is better, I will have to find something new to say other than "I love you, be safe" because much like the kids-- he clearly doesn't listen.
I am thankful that he will heal. I am thankful for my sister who saved the day. I am thankful.
Showing posts with label crisis. Show all posts
Showing posts with label crisis. Show all posts
Buyer Beware of GE Appliances and Home Depot
Wednesday, December 31, 2014
I have a houseful! Pets and kids create laundry- it is fact of life-as dependable as death and taxes. As such I do a lot of laundry- somewhere in the neighborhood of 30 loads a week.
In January 2013 we purchased a new GE Adora washer- of course we purchased the extended warranty, that one is a gimme. It was great...at first.
Now that we have had it for nearly 2 years it has been broken 4 times... not just little things... but the drum, the motor (2x), the belt, the control panel.
Getting it fixed has always been a hassle. Navigating through the automated phone thing at Home Depot is one mess- usually taking at least 10 minutes to reach a person- who is apathetic.
This particular repair takes the cake in terms of awfulness.
On December 12, 2014 I called to schedule a repair as the washer was not working. The scheduled me for a few days later. No problem.
When the day for the repair came- the tech did not come during the allotted window. I called the company and they said they had cancelled the appointment as we were out of the service area (Note: there was no contact to say it was being cancelled).
After calling Home Depot again, and routing through their automated service again, I got rescheduled for another day.
Approximately 30 minutes before the tech was going to arrive I received a call saying they were on the way, and to please make sure any dogs were out of the way. As requested, I put our dogs outside and came back in. Looking out the window I saw the truck pulling out of our drive and driving away. I ran outside to try and flag him down, either the tech did not care or did not notice me. I did find a tag on the door, not filled out saying "Sorry we missed you". My 5 year old said that no one rang the doorbell. (WTF?!) Note: I was outside a total of 2 minutes or less.
I called the 800 number on the tag- it took a good 5 minutes to reach a human- the person who answered was going to call dispatch and transfer me- after 10 minutes on hold the call was dropped. Immediately, I called back. After getting through to a person, the person essentially told me "Suck it up buttercup".
We were again rescheduled for the following day (12/19/2014)- with a window between 3 and 4 pm when they would not come, because I had to pick up children. Guess what time the tech showed up? 3:02. I was here and the tech diagnosed the problem as basically everything. He would need to order parts and we were scheduled for the repair to be completed on 12/30/2014.
On 12/29/2014 we received a call again pushing the repair date back until 1/5/2015. The parts had not been delivered yet and they needed two technicians for the repair. Calling again to try and straighten this out because we were now looking at nearly a month with no washer we were again met with stark helpfulness and apathetic customer service-- the message was "too bad so sad".
We have continued to try and work with the GE Response team, and they have been terribly unhelpful.
Meanwhile- I received a notice from a collection agency regarding the repair from October- it was supposed to be covered by the warranty, so now I have to jump through hoops to try and figure that out.
They make errors and the onus is on me to fix it. I already have 5 children, I don't need to babysit a company as well.
I am completely appalled by the quality of the machine and the quality of the service.
Dealing with a month of laundry with 5 kids and no washer is both expensive, time consuming, and awful. I have spent over $100 on laundry in the nearly month without a washer.
I am at a loss as to how to proceed, how to get someone to care, how to get someone to make it right!
So far I will be filing a complaint with the better business bureau but beyond that I don't know what to do. Of course, I will never buy a GE appliance again. Nor will I be using Home Depot.
In January 2013 we purchased a new GE Adora washer- of course we purchased the extended warranty, that one is a gimme. It was great...at first.
Now that we have had it for nearly 2 years it has been broken 4 times... not just little things... but the drum, the motor (2x), the belt, the control panel.
Getting it fixed has always been a hassle. Navigating through the automated phone thing at Home Depot is one mess- usually taking at least 10 minutes to reach a person- who is apathetic.
This particular repair takes the cake in terms of awfulness.
On December 12, 2014 I called to schedule a repair as the washer was not working. The scheduled me for a few days later. No problem.
When the day for the repair came- the tech did not come during the allotted window. I called the company and they said they had cancelled the appointment as we were out of the service area (Note: there was no contact to say it was being cancelled).
After calling Home Depot again, and routing through their automated service again, I got rescheduled for another day.
Approximately 30 minutes before the tech was going to arrive I received a call saying they were on the way, and to please make sure any dogs were out of the way. As requested, I put our dogs outside and came back in. Looking out the window I saw the truck pulling out of our drive and driving away. I ran outside to try and flag him down, either the tech did not care or did not notice me. I did find a tag on the door, not filled out saying "Sorry we missed you". My 5 year old said that no one rang the doorbell. (WTF?!) Note: I was outside a total of 2 minutes or less.
I called the 800 number on the tag- it took a good 5 minutes to reach a human- the person who answered was going to call dispatch and transfer me- after 10 minutes on hold the call was dropped. Immediately, I called back. After getting through to a person, the person essentially told me "Suck it up buttercup".
We were again rescheduled for the following day (12/19/2014)- with a window between 3 and 4 pm when they would not come, because I had to pick up children. Guess what time the tech showed up? 3:02. I was here and the tech diagnosed the problem as basically everything. He would need to order parts and we were scheduled for the repair to be completed on 12/30/2014.
On 12/29/2014 we received a call again pushing the repair date back until 1/5/2015. The parts had not been delivered yet and they needed two technicians for the repair. Calling again to try and straighten this out because we were now looking at nearly a month with no washer we were again met with stark helpfulness and apathetic customer service-- the message was "too bad so sad".
We have continued to try and work with the GE Response team, and they have been terribly unhelpful.
Meanwhile- I received a notice from a collection agency regarding the repair from October- it was supposed to be covered by the warranty, so now I have to jump through hoops to try and figure that out.
They make errors and the onus is on me to fix it. I already have 5 children, I don't need to babysit a company as well.
I am completely appalled by the quality of the machine and the quality of the service.
Dealing with a month of laundry with 5 kids and no washer is both expensive, time consuming, and awful. I have spent over $100 on laundry in the nearly month without a washer.
I am at a loss as to how to proceed, how to get someone to care, how to get someone to make it right!
So far I will be filing a complaint with the better business bureau but beyond that I don't know what to do. Of course, I will never buy a GE appliance again. Nor will I be using Home Depot.
Labels:
appalled,
appliance,
BBB,
compassion,
crisis,
determination,
disappointing,
Frustration,
GE,
service,
washer
My unbroken heart
Thursday, February 20, 2014
My right kidney is a pain. This is established. It has finally reached the point that it is safer to have it removed than to keep it. Between infections, obstructions, pain it is better to get it out.
I went for my pre surgical clearance and my doctor did an EKG, I expected it to be fine; thought it was overkill and said that.
It did not come back ok. I had inverted T waves. These have many different causes some really bad, some not so bad, and some benign entirely. I was sent to a cardiologist and had a stress echo. Again, expected this to show all was well. It didn't. By this time I was terrified.
One of the things I have said many times, that if I had to have a an organ system with problems I am thankful that its my kidneys. There are a lot of options for kidney issues- and if it progresses terribly, dialysis is an option (I am no where near that) but its nice to know it's there. Hearts are more scary.
Of course having anxiety did not make this any easier. Panic was my constant companion. Of course I went to the worst case scenario.. over and over. I couldn't have a heart problem. I am too healthy. Not possible. OMG, my kids, I was terrified of well, potentially dying. Obviously this was ridiculous, but it is how my brain works.
Tuesday I had a nuclear cardiac scan. I was told if there was something wrong I would not be going home, but heading to the Cath Lab. The doctors said it was more concerning because I have the clotting issues.
The doctor was very considerate, knowing that I was scared, was compassionate and read the test right away. There was no evidence of disease. I am fine. Cleared for surgery. No cardiac issues.
My surgery was delayed, and I have to get a new date, and that is annoying.
I went for my pre surgical clearance and my doctor did an EKG, I expected it to be fine; thought it was overkill and said that.
It did not come back ok. I had inverted T waves. These have many different causes some really bad, some not so bad, and some benign entirely. I was sent to a cardiologist and had a stress echo. Again, expected this to show all was well. It didn't. By this time I was terrified.
One of the things I have said many times, that if I had to have a an organ system with problems I am thankful that its my kidneys. There are a lot of options for kidney issues- and if it progresses terribly, dialysis is an option (I am no where near that) but its nice to know it's there. Hearts are more scary.
Of course having anxiety did not make this any easier. Panic was my constant companion. Of course I went to the worst case scenario.. over and over. I couldn't have a heart problem. I am too healthy. Not possible. OMG, my kids, I was terrified of well, potentially dying. Obviously this was ridiculous, but it is how my brain works.
Tuesday I had a nuclear cardiac scan. I was told if there was something wrong I would not be going home, but heading to the Cath Lab. The doctors said it was more concerning because I have the clotting issues.
The doctor was very considerate, knowing that I was scared, was compassionate and read the test right away. There was no evidence of disease. I am fine. Cleared for surgery. No cardiac issues.
My surgery was delayed, and I have to get a new date, and that is annoying.
Labels:
Anti- thrombin deficiency,
anxiety,
attitude,
clot,
confusion,
crisis,
family,
family illness,
heart,
heath,
kidney,
mistakes,
motherhood,
parenting,
strength,
stress,
stroke,
surgery. scary
Klutz
Sunday, October 6, 2013
Of all of the things my kids could have inherited from me they had to inherit the klutz.
My dear children- I am so sorry for passing this unfortunate characteristic on to you.
A few pointers:
Look where you are going. It is much easier to navigate if you are looking where you are going. This does mean looking ahead of you and even down once and a while to make sure you are not going to slip on something or step into a giant hole.
Hold on to railings. They are there for a reason.
It is okay to make more than one trip. There is nothing wrong with making two trips. If you carry a huge amount it is an accident waiting to happen.
Wear closed toe shoes. Otherwise you are just asking for it.
If you break a toe, don't wiggle it to see if it still hurts. It does still hurt it will for a while.
Carry band-aids.
My dear children, I love you all. Please take my advice-- coming from someone who managed to fracture a tailbone falling out of a chair... take my advice.
My dear children- I am so sorry for passing this unfortunate characteristic on to you.
A few pointers:
Look where you are going. It is much easier to navigate if you are looking where you are going. This does mean looking ahead of you and even down once and a while to make sure you are not going to slip on something or step into a giant hole.
Hold on to railings. They are there for a reason.
It is okay to make more than one trip. There is nothing wrong with making two trips. If you carry a huge amount it is an accident waiting to happen.
Wear closed toe shoes. Otherwise you are just asking for it.
If you break a toe, don't wiggle it to see if it still hurts. It does still hurt it will for a while.
Carry band-aids.
My dear children, I love you all. Please take my advice-- coming from someone who managed to fracture a tailbone falling out of a chair... take my advice.
Sepember 11, again
Wednesday, September 11, 2013
This day always kind of sneaks up on me- then all of a sudden that day stares back at me from the calender. My breath always catches in my throat. That day. That day changed so much. So very very much.
It was such a beautiful day. It was a gorgeous day in New York and in Chicago. It was so amazing clear.
As the wife of a firefighter, and the mother of 5 kids, it is closer to home- even though I was not directly impacted.
It was such a beautiful day and it was such a sad tragic day.
It was such a beautiful day. It was a gorgeous day in New York and in Chicago. It was so amazing clear.
As the wife of a firefighter, and the mother of 5 kids, it is closer to home- even though I was not directly impacted.
It was such a beautiful day and it was such a sad tragic day.
Labels:
911,
community,
crisis,
never forget,
September 11
DCFS: Unfounded
Saturday, August 10, 2013
We received our letter today from DCFS. It states that the allegation of child neglect is unfounded.
I have been vocal about this on Facebook because of the absurdity of it all. The individual who called it in admitted it-- we knew who it was, it was just the admission that was like an extra sucker punch.
What she said to me via text was such remarkable crap that I couldn't decide whether to laugh or cry or scream.
Apparently, earlier in the year, when she called 911 when I got sick- my house was a mess. I'll admit it. Have you ever tried recovering from surgery and complications and 5 kids- add on 2 dogs and keeping the house? Yes my house was a mess. It was not dangerous though. There were no (and are no bugs) there were no rodents (and are no rodents). There is clutter.
She said that another neighbor was concerned over the care our kids had been receiving. There was an instance 2 years ago when Pixie got out of the house when I was going to the bathroom- we changed the door latch so she couldn't open it- that same summer 2 years ago husband was in the garage getting something and Pixie toddled off into the road, he caught hell for it and felt awful.
Ok. Fine. So then talk to us. Offer to help. Express concern. If I know a friend or a neighbor is having a hard time I offer to help. Not judge not gossip. Bad things come of that. If all of this gossip is happening discuss it with the people being gossiped about- really assuming makes an ass out of everyone. In fact she had done just the opposite. She was very stern with my husband about not wanting to help us with childcare anymore- how does that express concern for the children's welfare?
She said it was a shame that I was angry and not willing to talk with her about this- a shame for the kids. Yep. It is a shame. A real shame that she, and adult, would take the words of a 5 year old with apraxia of speech, interpreted to her via a 6 year old child, spoken through a window with out double checking the facts. She showed incredibly poor judgement.
No, I will not forgive her yet. Someday but right now? I am not ready to. What she did to my children, what she put them through, what she put me through- at the moment makes me so angry I want to scream. My oldest, Princess, was up most of the night worrying over this and is finally now able to sleep again.
I have been vocal about this on Facebook because of the absurdity of it all. The individual who called it in admitted it-- we knew who it was, it was just the admission that was like an extra sucker punch.
What she said to me via text was such remarkable crap that I couldn't decide whether to laugh or cry or scream.
Apparently, earlier in the year, when she called 911 when I got sick- my house was a mess. I'll admit it. Have you ever tried recovering from surgery and complications and 5 kids- add on 2 dogs and keeping the house? Yes my house was a mess. It was not dangerous though. There were no (and are no bugs) there were no rodents (and are no rodents). There is clutter.
She said that another neighbor was concerned over the care our kids had been receiving. There was an instance 2 years ago when Pixie got out of the house when I was going to the bathroom- we changed the door latch so she couldn't open it- that same summer 2 years ago husband was in the garage getting something and Pixie toddled off into the road, he caught hell for it and felt awful.
Ok. Fine. So then talk to us. Offer to help. Express concern. If I know a friend or a neighbor is having a hard time I offer to help. Not judge not gossip. Bad things come of that. If all of this gossip is happening discuss it with the people being gossiped about- really assuming makes an ass out of everyone. In fact she had done just the opposite. She was very stern with my husband about not wanting to help us with childcare anymore- how does that express concern for the children's welfare?
She said it was a shame that I was angry and not willing to talk with her about this- a shame for the kids. Yep. It is a shame. A real shame that she, and adult, would take the words of a 5 year old with apraxia of speech, interpreted to her via a 6 year old child, spoken through a window with out double checking the facts. She showed incredibly poor judgement.
No, I will not forgive her yet. Someday but right now? I am not ready to. What she did to my children, what she put them through, what she put me through- at the moment makes me so angry I want to scream. My oldest, Princess, was up most of the night worrying over this and is finally now able to sleep again.
Mama got very sick
Thursday, May 9, 2013
You see last weekend, I had a blood clot in my brain.
I don't really remember what happened. It is all kind of fuzzy. I remember not knowing where my two middle girls were (at my in laws). I couldn't figure out things basic things. Nothing made sense. There was a tub of flour on the table and I couldn't figure out why and it was very upsetting.
Somehow I called my husband. He realized there was an issue based on my slurring my speech and talking about things that made no sense what so ever. He wanted to me to give the phone to Princess so she could help. I- being stupid and not with it- refused. Arguing with me when like that was like arguing with 4 year old over ice cream. There was no reason.
At some point I had a glimpse of reason and decided to call 911.
My husband called my in laws to help, they arrived around the same time as the ambulance.
Everyone realized there was something seriously wrong.
I could not communicate with anyone. (thought I remember telling people things)
Apparently I had a facial droop, difference in strength and other signs of a brain issue.
At the hospital I had a a bunch of tests that I don't remember. I stayed overnight.
********************************************************************************
that being the story I wanted to have my kids tell about how they felt so other kids who have a family member experience a medical emergency can know they are not alone.
Princess -age 9-
I didn't know what was happening, I thought my mom might die. I tried to remember what to do. I was scared. When the police and the fire department came it was confusing there were too many people.
Stinky -age 6-
I was confused. I wished she would get all better. There were a lot of people here to help.
I don't really remember what happened. It is all kind of fuzzy. I remember not knowing where my two middle girls were (at my in laws). I couldn't figure out things basic things. Nothing made sense. There was a tub of flour on the table and I couldn't figure out why and it was very upsetting.
Somehow I called my husband. He realized there was an issue based on my slurring my speech and talking about things that made no sense what so ever. He wanted to me to give the phone to Princess so she could help. I- being stupid and not with it- refused. Arguing with me when like that was like arguing with 4 year old over ice cream. There was no reason.
At some point I had a glimpse of reason and decided to call 911.
My husband called my in laws to help, they arrived around the same time as the ambulance.
Everyone realized there was something seriously wrong.
I could not communicate with anyone. (thought I remember telling people things)
Apparently I had a facial droop, difference in strength and other signs of a brain issue.
At the hospital I had a a bunch of tests that I don't remember. I stayed overnight.
********************************************************************************
that being the story I wanted to have my kids tell about how they felt so other kids who have a family member experience a medical emergency can know they are not alone.
Princess -age 9-
I didn't know what was happening, I thought my mom might die. I tried to remember what to do. I was scared. When the police and the fire department came it was confusing there were too many people.
Stinky -age 6-
I was confused. I wished she would get all better. There were a lot of people here to help.
Labels:
911,
crisis,
emergency,
family illness,
hospital,
kids illness,
kids. fire department,
stroke,
TIA
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